Privacy Policy
All services provided on our store belong to Agrio and are operated by our company. Our company may collect personal data for various purposes. Below, we explain how collected personal data is gathered, and how this data is protected. By registering as a member or by completing various forms and surveys on our store, members may provide certain personal information about themselves (such as name and surname, company information, phone number, address, or email address). Due to the nature of our operations, this information may be collected by our store. From time to time, our company may send campaign information, announcements about new products, and promotional offers to our customers and members. Our members can choose whether or not to receive such communications during registration. They can later change this preference after logging in, under the account information section, or by using the link included in the notification message they receive. During the approval process conducted via our store or via email, personal information transmitted electronically to our store by our members will not be disclosed to third parties outside the purposes and scope defined in the “User Agreement” we have entered into with our members. To identify system-related issues and to resolve service-related problems or disputes quickly, our company records and uses members’ IP addresses. IP addresses may also be used to identify users in a general way and to collect comprehensive demographic information. Outside the purposes and scope defined in the Membership Agreement, our company may use the requested information for direct marketing purposes, either itself or through parties it cooperates with. Personal information may also be used, when necessary, to contact the user. Information requested by our company, information provided by the user, or information related to transactions carried out through our store may be used by our company and its partners—without disclosing members’ identities—for statistical evaluations, database creation, and market research, even outside the purposes and scope defined in the Membership Agreement. Our company undertakes to keep confidential information strictly private and confidential, to treat it as a confidentiality obligation, and to take all necessary measures and exercise due care to ensure and maintain confidentiality, and to prevent any or all confidential information from entering the public domain or from being used or disclosed without authorization to any third party.
Credit Card Security
Our company prioritizes the security of credit card holders who shop on our e-commerce sites. Your credit card information is not stored in our systems under any circumstances. When you enter the transaction process, there are two indicators to confirm that you are on a secure site. One is the key or lock icon located at the bottom line of your browser. This indicates that you are on a secure web page and that all your information is encrypted and protected. This information is used only in connection with the sales transaction process and in line with your instructions. Credit card information used during shopping is encrypted independently of our shopping sites via the 128-bit SSL (Secure Sockets Layer) protocol and transmitted to the relevant bank for verification. If the card’s usability is approved, the shopping process continues. Since no card information can be viewed or recorded by us, third parties are prevented from obtaining this information under any circumstances. The reliability of payment/invoice/delivery address information for orders placed online by credit card is verified by our company against Credit Card Fraud. Therefore, for customers placing an order on our shopping sites for the first time, confirmation of the accuracy of financial and address/phone details may be required before the order can proceed to supply and delivery. If necessary, the credit card holder may be contacted or the relevant bank may be contacted to perform these checks. Only you can access and change all information you provide during registration. If you protect your membership login information securely, it will not be possible for others to access or change your information. For this purpose, membership transactions are conducted within a 128-bit SSL secure environment. This is an international encryption standard that cannot be broken. Today, online shopping sites that have an information line or customer service, and that clearly state an address and phone number, are preferred more often. This allows you to obtain detailed information about any questions you may have, and to make a more informed assessment of the reliability of the company providing online shopping services. Note: We recommend paying attention to whether an online shopping site includes the company’s open address and telephone number. If you are going to shop, note down all phone/address details of the store you are buying from before making a purchase. If you do not trust it, confirm by calling before shopping. All of our online shopping sites include our company information and location details.
Mail Order Credit Card Information Security
Your identity and credit card information that you send to us via mail order will be stored by our company in accordance with confidentiality principles. This information is retained for 60 days against potential disputes with the bank regarding card charges and is then destroyed.
If any amount other than the cost of the products you ordered is charged to your card based on the mail-order form approved by you, you can naturally object to the bank and prevent payment of the amount, so this does not pose a risk.
Third-Party Websites and Applications
Our store may provide links to other sites within the website. Our company bears no responsibility for the privacy practices or content of sites accessed through these links. Advertisements published on our website are delivered to our users through our advertising partners. The principles of this Privacy Policy apply only to the use of our store and do not cover third-party websites.
Exceptional Circumstances
In limited cases listed below, our company may disclose user information to third parties outside the provisions of this Privacy Policy. These cases are limited to:
1. Compliance with obligations imposed by applicable laws, decree-laws, regulations, etc., issued by competent legal authorities and in force;
2. Fulfilling and implementing the requirements of the “Membership Agreement” and other agreements concluded between our store and users;
3. Request for information about users for the purpose of conducting an investigation or inquiry duly carried out by competent administrative or judicial authorities;
4. Cases where providing information is necessary to protect users’ rights or security.
Email Security
In emails you send to our Customer Service regarding any order, never write your credit card number or passwords. Information contained in emails may be seen by third parties. Our company cannot guarantee the security of information transmitted via your emails under any circumstances.
Browser Cookies
Our company may obtain information about users visiting our store and about their use of the website by using a technical communication file (Cookie). These technical communication files are small text files sent by a website to a user’s browser to be stored in main memory.
The technical communication file stores information about site status and preferences, facilitating the use of the Internet. It helps generate statistical information such as how many people visit the site, for what purpose and how many times an individual visits, and how long they stay on the site. It also helps dynamically generate advertisements and content from specially designed user pages for users. The technical communication file is not designed to retrieve data or any other personal information from main memory or from your email. Most browsers are initially designed to accept cookies; however, users may change settings to block cookies or to receive a warning when cookies are sent.
Our company may change the provisions of this Privacy Policy at any time by publishing it on the website, sending an email to users, or publishing it on the site. If the Privacy Policy provisions are changed, they will take effect on the date they are published.
For any questions or suggestions regarding our Privacy Policy, you can email us at [email protected].